Today BrandReact, Inc. – a Social Media Marketing Company – announces the launch of its Monitoring & Response Tool, “BrandReact Small Business Edition”. Using this impressive cloud-based tool, it is possible to ‘listen’ to what is said about your Brand and React on it. The tool can be used to improve the relationship with (potential) customers, to improve customer service, to increase sales by forging tight bonds with loyal customers and to turn disgruntled customers into raving fans.
The Small Business Edition is an extremely powerful monitoring tool, although it is simple to use. This version allows the user to define up to three listening topics, each with up to five keywords. It provides a wide range of filters on language, text, date, and sentiment can be fine-tuned by source. All news sites, blogs, Facebook and Twitter are followed by BrandReact.
The stream of messages is conveniently placed in an inbox and can be viewed and managed there. The power of the BrandReact tool lies in the fact that the user can react to all that is said from within the system. He can create an appropriate response to the subject, by tweet, email, or Facebook/Blog post. In addition, BrandReact offers a unique translation module that makes it simple to follow messages in a foreign language.
“We are very happy to release our product today to the business community at large”, says Dick Raman, CEO of BrandReact, Inc. “Companies are now realizing that they need to ‘L-i-s-t-e-n‘ to their customers to stay in business. We can now help them with our tools.”
The Small Business Edition is ideal for small businesses that want to know what is said about their products, their brand or their staff. The unprecedented advancement in technology and online social networks have brought in a whole new dimension in customer experience and customer service. What people say about a companies product or service is contagious and like it or not, negative connotations are more viral than positive ones. In the age of amplified public opinion, smart businesses, big and small alike, are realizing they need to start listening to their customers. The BrandReact offering assists companies in this effort.
For further information you can visit http://BrandReact.com, where you can also sign up for a 15-day free trial on the service.